However hard you try problems will happen. Parents will be too demanding, arguments over holidays will crop up, or someone will moan that something isn’t fair.
A verbal contract is only ever worth the paper it’s written on.
But far from being a hassle, a written contract can be your best friend, by not only solving just about all the problems, but making you stand out as an amazing school.
For example along with the all the boring things about lesson length, cancellation policy, holidays, payments etc. the most important point is the expectations part.
Set out exactly what will happen in the lessons i.e. you agree to give totally amazingly brilliant ways of learning English (and students can pull you up on this if you don’t!) and they try their best, act with respect & tell you when they don’t understand (and you can pull them up on this when they don’t!)
( The not understanding part is a big one, kids usually don’t give up because they are bored but because they don’t understand either the English or what is expected of them. )
You should even have a “firing” clause where you can fire students who break the rules. Run through it, or have someone else run through it, with the parents when you start and you will save a huge chunk of future problems.
If the parents do have complaints in the future they can look up the contract and really see how much you care, that you are not just another chain school, which also really helps in resolving the odd crisis.
Needless to say the contract needs to be in the parents’ native language as well as English of course!
Again just a little work here can save months and months of stress and hair pulling!